Leave a review about Flip

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 5.5
Speed 5.4
Support 4.9
Features 5.5
Value 6.0
Average from 76 reviews
Showing 21-25 of 81 items.
2018-06-26 14:49:32
Megan 1.4
We've just gone for more than a month without reliable internet access. (This happens in winter - seems to be related to rainy weather.) I resorted to going to the library to do my internet banking! Lousy excuse for tech support, featuring:
turn your modem off for a couple of minutes then back on
unplug the cables and then re-plug
it must be your modem (can't be as the landline goes via Flip also, and can be tried independently of the modem - never worked when the internet was down)
we can send a tech out but it'll cost you if there's nothing wrong.
We got the same run around every time we rang them.
Don't use Flip.
...read more
Pros
Aren't any.
Cons
Unreliable internet, as in none at all for days at a time.
2018-06-20 02:20:28
Peter 8.6
Speed is 8/10 because I've settled for ADSL, rather than paying the extra for fibre. For ADSL, though, the service seems good -- well over 8 Mb/s down speed. Support graded as 8/10 only because I haven't needed any! Any outages have been fixed before I've had a chance to call support. I'm not sure I had to call them even when I was connecting up my modem when joining.
Pros
Excellent value and, apparently, a professional service.
Cons
No fixed IP. Most people don't need it: only people who know for sure that they need it will care. (In my case, I only found out when trying to play Elite: Dangerous. Who knew?)
2018-06-19 20:37:56
Lisa 9.0
Good service but did not have fibre
Pros
Great customer service
Cons
No Fibre
2018-06-18 01:01:35
Eddie 10.0
The best ISP ever!
Pros
* Friendly support
* Cheap price
* Stable connection
* Hasslefree internet
Cons
* none
2018-05-30 13:05:39
Daniel Tacon 1.0
Internet will lose connection every 10 minutes or so. Had the connection disconnect for an entire day. Very unreliable, had to resort to getting unlimited phone data to have any stable internet connection at home. I would not reccomend Flip to others.
Pros
Not much.
Cons
No stable connection, slow speed, very unsatisfactory service.
Showing 21-25 of 81 items.
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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