Leave a review of Flip

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 5.8
Speed 5.6
Support 5.3
Features 5.8
Value 6.2
Average from 92 reviews
Showing 16-20 of 92 items.
2019-04-16 10:10:13
G. Perry 3.8
This is the absolute WORST 'isp' that I have dealt with.

Their network is pretty bad (their CG NAT messes with my SIP/VoIP phones very badly) ... They refuse to use Direct Debit to settle an invoice (after many months of them using DD to do so prior). So they disconnect me for non payment. THEN A WHOLE MONTH LATER THEY TAKE MORE MONEY FROM MY ACCOUNT VIA DIRECT DEBIT.

I think this is known generally as criminal behaviour.
Pros
They were once cheaper than everyone else ... but then they put their prices up, so NO PROS AT ALL.
Cons
Well ... when a company continues to use Direct Debit to take money from ex-customers bank account ... thats just nasty. And then there is their CG-NAT problem .... and their poor customer service ...
2019-04-13 22:01:48
Jenni 3.6
shocked to see the speed they pretend to provide! I get on average 12mbps, at peak times it drops to 1mbps and at highest it is 20mbps I dont trust anyones "speed" after reading their supposed speed of 50mbps on vdsl... just not true at all hence my speaking up. I've given them a few years and things have only gotten worse, happy my contract runs out tomorrow!!!!!!
Pros
they email you your voicemail for homeline
Cons
broken connection all the time, one computer can run at a time, just not worth the stress of inconsistent connection.
2019-04-08 20:50:19
Gibbsy 7.0
Flipen awsome that's all I can say. Since getting Flip Nbn I am on top of the world. It's so fast and if you need back up there is no waiting. Just full on help. Thanks thanks thanks Flip I love you guys.
Pros
AAAAA
Cons
Nil
2019-03-09 17:26:20
A J Keenan 8.0
great value, easy to deal with. responsive, courteous and patient, with all my queries. not looking to go anywhere else.
Pros
as above
Cons
none comes to mind
2019-02-11 14:44:38
Melody Rose Hudson & Robert Clatworthy 3.8
Internet speed very low at times and excessive throttling at peak times. Complained about this more than once, nothing was done about it. Basically denied there was a problem despite speed tests showing occasionally less than 1mbps download. Increased the cost after being with them for about a year and a half quoting increased cost to use copper lines.
Pros
Cons
Slow internet speed. Unhelpful customer service. Increase in cost overtime.
Showing 16-20 of 92 items.
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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