Leave a review about Flip

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 5.5
Speed 5.4
Support 4.9
Features 5.4
Value 5.9
Average from 73 reviews
Showing 56-60 of 78 items.
2017-06-06 02:51:38
Roger Nicholson 6.0
The only thing going for Flip in todays environment is that no contract is required on joining. The broadband simple speed varies especially in the mornings otherwise not too bad. In my opinion there are mush better deals about offering fibre speeds.
Pros
No contract.
Good contact support
Cons
Expensive for what it offers.
Slower fluctuating speeds in mornings.
2017-05-30 09:15:44
Rhys Head 2.2
Had serious connection issues for 3-6 months. Due to Flip being a virtual, ie. no physical technicians to resolve any issues more serious than a turn off reset
Pros
Cannot think of any
Cons
Poor service have to start from scratch every time.....do not want to hear have you tried redteting your modem or have you tried plugging your laptop directly to your modem ever again
2017-05-18 10:54:11
William 2.0
Not very helpful take but not give
2017-05-04 01:44:08
Scott 5.4
Worked fine for two years. Then nothing but problems had to reset every day. Flip support were helpful but this went on for weeks with no success. In the end no one fixed it. We bought new router as recommended by them no change.
Pros
Good price and worked well when it worked
Cons
Should have takin us more serousafter a dozen or more complaints. Just come and fix it. But didn't find problem so let's try something new
2017-05-03 07:51:54
Pip 1.0
Signed up with Flip for ADSL broadband. Two days after the install I still couldn't get online and finally got to the bottom of the problem, which was that my full address couldn't be found on their address checker when I signed up and the follow-up email I'd sent with my unit number had been ignored, despite confirmation of receipt and that the installation was going ahead. After the failed installation I had two options - either to cancel with 28 days notice (and pay for but never receive service) or 'move house' to the correct address, with a minimum of ten days without internet to process the 'move'. ...read more
Pros
Cons
Very poor customer service; inflexibility; website address checker doesn't always allow you to enter unit numbers
Showing 56-60 of 78 items.
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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