When I joined, Flip were rather good at sorting issues with their network promptly. Their takeover of my line from my previous ISP (Vodafone) was seamless. However, since then, I have had ongoing issues with speed, connectivity, reliability, billing and help of ANY kind from their Desk. We have had Chorus out to check our lines and they found nothing wrong with the phone wiring in our house (at a cost of $250) It took Flip TWO WEEKS of us having a dead landline to organise
Chorus to come and check it - and they demanded upfront payment of $250 in case the fault was internal. Issue was in the grey pole by the road, so we were due a refund, that took two weeks, four emails and three phone calls to get. Emails about sluggishness are STILL passed off as being internal - even though Chorus gave it a clean bill of health, the router is new, the splitter is new and a hard-wired one. Router will drop connection every few weeks and then have difficulty reconnecting unless I change to ADSL1. After a couple of weeks, I can put it back on ADSL2 and (most times) get a reconnection, but not always. Router racks up many bad packets. Bad line? Chorus have tested it AGAIN - no issues. Issue must be at their end, but even me telling them what they can do to fix it (as I work with this technology for a living myself), gets a deaf ear until I go through the Page One tactics of their Desk, that never fix the issue. Hopeless. When trying to speak to someone about the competition's deals vs what I pay, I get told to choose one of the other 'deals' they have, which give me less than I have now and at the same price and come with a "don't you dare move or we will charge you" contract for a year. Sod that. My plan has gone up three times since I joined them 3 years ago and I will be going with fibre as soon as it goes past my gate......and with a different ISP. ...read more
