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Leave a review about Flip

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 5.5
Speed 5.4
Support 4.9
Features 5.4
Value 5.9
Average from 68 reviews
Showing 6-10 of 73 items.
2018-12-05 16:06:12
Kevin Willis 10.0
I found Flip to be excellent. It's a shame they do not yet provide fibre but I understand they will in time.
Pros
Value for money.
Cons
No fibre as yet - Dec 2018
2018-11-26 12:25:03
Chris Hibberd 2.4
Awful internet consistently dropping out very very slow and couldn't have more than 1 user at a time
Pros
none
Cons
Im not sure what was worse the internet or the customer service, either way I hope I never deal with either again
2018-09-09 14:25:50
Tony 3.6
Not happy with their support. I had my service cut in spite of having an auto payment system. They say their system had my payment cut off because my card expired! What a load of crap! I had other auto payments done too but that did not stop their payments through my card. I think their system is outdated.

I lost all my carry forward datas and minutes and they did not reimburse me back for it as I have to start a new account with them and could not use my old account.
Pros
Allows carry forward datas and minutes.
Cons
After sales service is poor. Getting a call through takes ages for them to answer. Keeps saying its faster to email technical support.
2018-08-25 10:06:01
Shelton 2.4
Judging by other reviews, I seem to have similar issues. Unreliable line speeds, which seem to come to a virtual standstill in the evenings. Have completely given up on calling support who always seem to think that rebooting my modem will solve just about any internet related issue.
Pros
Reasonably priced.
Cons
Crap line speed, sometimes as low as 175kb/sec
2018-08-22 02:31:28
Kevin Willis 10.0
We have had Flip for about 2 years - no problems and a GREAT price
Pros
Great price and service.
Cons
Nil
Showing 6-10 of 73 items.
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