Leave a review about Flip

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Copper / DSL Broadband Provider

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 5.5
Speed 5.4
Support 4.9
Features 5.5
Value 6.0
Average from 77 reviews
Showing 1-5 of 82 items.
2019-07-14 16:46:49
john rongo 4.2
Wasn't a very good start when we joined them in 2017. My wife and I tried getting in touch with them which was annoying especially when we only wanted to get connected. We join them because they had good reviews on Canstar. Well I think that this site is not independent because the level of customer and product service has been the worst. Orcon were bad but I would go back to them rather than flip. That is why we left them this year and are now with skinny broadband. Their plans are good and so far no problems. ...read more
Pros
Went to Skinny Broadband
Cons
Customer service is very hard to get a hold of. And had to reset the modem on many occasions.
2019-05-17 15:41:25
Samuel 7.0
ISP did not offer fibre. Good for broadband but sadly with rising prices of copper line connections fibre is the way to go. Sad to leave but needed to upgrade to fibre .
2019-05-10 17:45:44
A J Keenan 8.2
Very happy with this provider, only changed because Flip are not doing Fibre at this time.
Pros
Everything , service, support, etc was very professionaly handled.
Cons
None comes to mind.
2019-04-23 13:16:34
Sunny 5.4
Flip has been good for a while, however when support and advice was needed it wasn't really there. Other providers offering the same and more for less, and when internet was going slow more and more, decided to change.
Pros
Cheaper than other providers relatively
Cons
Not the cheapest and call support is minimal.
2019-04-17 09:00:24
Chris O'Riley 3.8
Lots of network changes and very slow at peak times. I was told I could use my own answer phone which we need. Sadly I can't and no one wants to listen to the seedy voice tell us we have a message. Once my year with them is up I am finding a new provider. If you are changing to Flip leave 2 weeks between providers.
Pros
Support has been great but of no use.
Cons
Slow spped, network freeze, and can't use your own answer phone.
Showing 1-5 of 82 items.
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