Leave a review of Compass

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Compass is a kiwi-owned, kiwi-operated company with every part of the business right here in NZ. Our call centre is here, our engineers are here, and we are all here for you. Customer Service is very important to us. We work hard to ensure your new connection with Compass goes smoothly and you continue to receive awesome service. We are big enough to make a difference, and small enough to care. Although we own and run our own network, we wouldn’t be here without our customers, so your problems are ours and we aim to fix them quickly - no matter how small.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 5.8
Speed 6.1
Support 4.7
Features 5.6
Value 5.6
Average from 22 reviews
Showing 16-20 of 22 items.
2017-08-25 08:36:04
Alex 4.0
When we moved to the new house it was nightmare. We moved and then wait 1 month to be connected.
Pros
Not the highest price, free modem.
Cons
Very bad supporting.
2017-08-16 02:46:52
J Qin 5.4
Recently had an outage for my copper telephone line. It's been more than 3 weeks and it has not been fixed.
2017-07-27 02:57:40
Dave 2.4
Awful connection - no contact by email or chat other than telephone who pass from dept. to dept.
Funny how they can do that ok when buying. My guess is that they don't want anything bad put in writing as the majority of support converse would compromise them.
Such a shame as could easily be a much more successful company
Pull you socks up Compass!! You just lost another customer
Pros
None
Cons
Dreadful connection and service yet they call it a Communications Company!
Avoid, Avoid,Avoid
2017-05-16 03:20:30
Meg 3.4
Worst support service I've ever encountered - everytime I called I'd get transferred through three separate departments and still end up with someone who couldn't solve the problem. Our internet once cut out for a full 24 hours before they addressed it, and additionally they had us locked into a plan and wanted to charge us exorbitant fees to leave it
2017-01-26 02:30:01
Chris 5.4
Ok, got switched when merged with another company, plan was not ideal for me and was a real pain to try and switch to a new plan. So switched to MyRepublic.
Pros
Price is good
Speed is good
NZ company

Cons
Hard to switch plans (even to a more expensive one!)
Support is painful
Showing 16-20 of 22 items.
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
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UNLIMITED BROADBAND 
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On the Broadband Bundle plan 
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UNLIMITED BROADBAND
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On the Broadband Bundle plan
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$150 JOINING CREDIT
Exclusive Deal if you switch today
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