Leave a review of Compass

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Compass is a kiwi-owned, kiwi-operated company with every part of the business right here in NZ. Our call centre is here, our engineers are here, and we are all here for you. Customer Service is very important to us. We work hard to ensure your new connection with Compass goes smoothly and you continue to receive awesome service. We are big enough to make a difference, and small enough to care. Although we own and run our own network, we wouldn’t be here without our customers, so your problems are ours and we aim to fix them quickly - no matter how small.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.4
Speed 5.7
Support 4.0
Features 5.3
Value 5.1
Average from 19 reviews
Showing 16-19 of 19 items.
2017-05-16 03:20:30
Meg 3.4
Worst support service I've ever encountered - everytime I called I'd get transferred through three separate departments and still end up with someone who couldn't solve the problem. Our internet once cut out for a full 24 hours before they addressed it, and additionally they had us locked into a plan and wanted to charge us exorbitant fees to leave it
2017-01-26 02:30:01
Chris 5.4
Ok, got switched when merged with another company, plan was not ideal for me and was a real pain to try and switch to a new plan. So switched to MyRepublic.
Pros
Price is good
Speed is good
NZ company

Cons
Hard to switch plans (even to a more expensive one!)
Support is painful
2016-11-16 14:52:16
boris 1.6
had speed issues for 6 months in a row, disconnected
Pros
was $5 cheaper than slingshot in 2015
Cons
absolute worst provider
2016-11-04 01:54:23
Portia 7.8
Recently moved to a Compass Fibre plan after being on Compass ADSL. Saved $50 through Broadband Compare using the code. Free modem and install etc so a good plan for me.
Pros
Reliable, great communication during the sign up process and continuous contact at all stages of Fibre install - since in, speeds are great, upload in particular I'm happy with
Cons
I did lose internet one afternoon... it just dropped out and my Chorus Fibre box got a scary red light... did some home reset, tun on and off etc but no joy. Hour or so later I called up Compass support, answered very quickly and gave some suggestions to fix and resolved whilst on the phone. The negative was the drop out (although seems this was Chorus fault) but the support was great ...read more
Showing 16-19 of 19 items.
Te Awamutu fibre broadband plans
Aug 25, 2016
Te Awamutu fibre broadband plans
Te Awamutu broadband is going places… and quickly!  Te Awamutu is going to get an even better fibre connection.  The UFB initiative in Te Awamutu is already complete so Ultra Fast Fibre are about to give Te Awamutu some of the fastest internet speeds in NZ… a gigabit!
Cambridge fibre broadband plans
Aug 25, 2016
Cambridge fibre broadband plans
Cambridge broadband is going Giga!  Cambridge will get an even better fibre broadband upgrade.  The UFB initiative in Cambridge is already complete so Ultra Fast Fibre are about to give Cambridge some of the fastest internet speeds in NZ.
Hamilton fibre broadband plans
Aug 24, 2016
Hamilton fibre broadband plans
Hamilton broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Hamilton is already complete so Ultra Fast Fibre are about to give Hamilton some of the fastest internet speeds in NZ… a gigabit!
Cheap Broadband Plans Christchurch
Aug 24, 2016
Cheap Broadband Plans Christchurch
Christchurch broadband plans are about to get an even bigger fibre broadband upgrade.  The UFB initiative in Christchurch is already complete so Enable Fibre are about to give Christchurch some of the fastest internet speeds in NZ.
PrePay Broadband is here!
Jul 29, 2016
PrePay Broadband is here!
Did you know that prepay broadband or pay as you go broadband (PAYG broadband) is actually a thing?  Well if it is something you’re interested in then read on because Compass Communications have just launched a prepay Broadband plan.  
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