Leave a review of Compass

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Compass is a kiwi-owned, kiwi-operated company with every part of the business right here in NZ. Our call centre is here, our engineers are here, and we are all here for you. Customer Service is very important to us. We work hard to ensure your new connection with Compass goes smoothly and you continue to receive awesome service. We are big enough to make a difference, and small enough to care. Although we own and run our own network, we wouldn’t be here without our customers, so your problems are ours and we aim to fix them quickly - no matter how small.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 5.8
Speed 6.1
Support 4.7
Features 5.6
Value 5.6
Average from 22 reviews
Showing 11-15 of 22 items.
2019-03-08 16:32:02
Richard Cavaney 5.8
Would have given a good review if not for my ending with. I changed credit card and forgot to notify them. Received a letter saying they would disconnect me the next day. Have been completely unable to contact them to set right. End of 3rd day no contact. Time to change.
Pros
Internet was up reliably most of the time.
Cons
Their abysmal support.
2019-03-02 08:46:53
Shaun 1.0
Terrible service or should I say no customer service
Pros
No pros
Cons
Unethical company, beware.
2019-01-23 15:42:42
Rob 2.2
Been with them for a few months then had to move house so was a good opportunity cancel their services. Expect long wait times on hold, and them not replying to emails or requests.
Pros
Once you get connected it's fine.
Cons
Good luck if you ever need help, lack luster customer service.
2018-12-07 17:23:30
Robbie Semu 1.2
Worse internet service. Not happy at all. I’m leaving this company and will be fighting the exit fee I will refuse to pay. Internet cuts out, Sales reps give you false information. No one rings u back. Your waiting for ages to talk to someone. Very unhappy customer.
Pros
No pros
Cons
Too long to list.
2018-06-26 21:55:04
Ginny 8.4
Great to know those with bad credit can always still access the Internet with companys like you
Pros
Sweet
Cons
No bad comments here
Showing 11-15 of 22 items.
Oct 13, 2016
Latest news on BroadbandCompare.co.nz 13.10.2016
Latest news on BroadbandCompare.co.nz 13.10.2016 Today we have updated plans for:
Whanganui fibre broadband plans
Aug 25, 2016
Whanganui fibre broadband plans
Whanganui broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Whanganui is already complete so Ultra Fast Fibre are about to give Whanganui some of the fastest internet speeds in NZ… a gigabit!
Hawera fibre broadband plans
Aug 25, 2016
Hawera fibre broadband plans
Hawera fibre broadband is about to get a whole lot quicker.  Hawera is going to get an amazing Gigabit fibre broadband residential connection.  The UFB initiative in Hawera is already complete so Ultra Fast Fibre are about to give Hawera some of the fastest internet speeds in NZ
New Plymouth fibre broadband plans
Aug 25, 2016
New Plymouth fibre broadband plans
New Plymouth internet plans are about to hit a Gigabit!  New Plymouth is getting even better fibre internet connections.  The UFB initiative in New Plymouth is already complete so Ultra Fast Fibre are about to give New Plymouth some of the fastest internet speeds in NZ
Tauranga fibre broadband plans
Aug 25, 2016
Tauranga fibre broadband plans
Tauranga fibre broadband is going Gig!  Tauranga is going to get an even better fibre connection.  The UFB initiative in Tauranga is already complete so Ultra Fast Fibre are about to give Tauranga some of the fastest internet speeds in NZ
Tokoroa fibre broadband plans
Aug 25, 2016
Tokoroa fibre broadband plans
Tokoroa fibre broadband is hitting Gigabit speeds!  Tokoroa is going to get an even better fibre connection.  The UFB initiative in Tokoroa is already complete so Ultra Fast Fibre are about to give Tokoroa some of the fastest internet speeds in NZ
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
$150 JOINING CREDIT
Exclusive Deal if you switch today
Limited time only
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$150 JOINING CREDIT
Exclusive Deal if you switch today
Limited time only
T&Cs apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply