Leave a review of Compass

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Compass is a kiwi-owned, kiwi-operated company with every part of the business right here in NZ. Our call centre is here, our engineers are here, and we are all here for you. Customer Service is very important to us. We work hard to ensure your new connection with Compass goes smoothly and you continue to receive awesome service. We are big enough to make a difference, and small enough to care. Although we own and run our own network, we wouldn’t be here without our customers, so your problems are ours and we aim to fix them quickly - no matter how small.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.7
Reliability 6.0
Speed 6.3
Support 4.9
Features 5.7
Value 5.8
Average from 23 reviews
Showing 6-10 of 23 items.
2020-09-20 13:07:37
Des Pettigrowth 8.4
Chorus had just installed fibre in our town, upgraded from copper and chose compass, really good experience, great service, smooth switch from Voda across, excellent speed, nice free modem, couldn't be happier
Pros
no
Cons
no
2020-09-19 21:52:55
Jamie 8.8
Recently upgrade from VDSL to unlimited fibre, compass team really helpful, checking price plans got a great deal, switch up went great, been very reliable and super fast, very happy
Pros
no
Cons
no
2020-06-11 16:22:16
Tristam Price 4.6
Had broadband with Compass for 18 months. Wasn't sure if I was paying for landline or not, it didn't work and I wasn't bothered about it. But I was paying. Switched to Slingshot, $19/m cheaper (no landline). Compass wanted $199 ETF. I deducted 18m @ 10/m that they owed me for landline and paid $19, now chasing payment (including approx $40 charge that they wouldn't explain) thru collections company despite my thorough explanation. Collections co referred me to TDR Service but Compass are not a member and I can see why. I have now demanded my $199 ETF back due to their poor attitude. ...read more
Pros
Connection was reliable enough, speed ok.
Cons
Poor ethics, greedy.
2020-03-22 20:44:39
Joanne 8.4
Easy swap, compass team gave me all the info I needed, transfer when as planned, even Chorus did their thing. New service running really well, had one call into support desk, easy as to deal with.
Pros
Local support, easy to contact, reliable
Cons
none
2019-12-26 18:48:53
Malc 7.4
Not sure why others had issues but I updated from Wimax to Fibre with no issues. Apart from Chorus wanting to do a cheap job Compass/Connecta did what was required and when required. Those with contact issue should try Vodafone or Spark. When you get through you are dealing with some overseas call centre who gets paid if they perform or not.
Pros
Local call centre gets things done
Cons
Small team does mean a wait but no worse than the multinationals
Showing 6-10 of 23 items.
Oct 13, 2016
Latest news on BroadbandCompare.co.nz 13.10.2016
Latest news on BroadbandCompare.co.nz 13.10.2016 Today we have updated plans for:
Whanganui fibre broadband plans
Aug 25, 2016
Whanganui fibre broadband plans
Whanganui broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Whanganui is already complete so Ultra Fast Fibre are about to give Whanganui some of the fastest internet speeds in NZ… a gigabit!
Hawera fibre broadband plans
Aug 25, 2016
Hawera fibre broadband plans
Hawera fibre broadband is about to get a whole lot quicker.  Hawera is going to get an amazing Gigabit fibre broadband residential connection.  The UFB initiative in Hawera is already complete so Ultra Fast Fibre are about to give Hawera some of the fastest internet speeds in NZ
New Plymouth fibre broadband plans
Aug 25, 2016
New Plymouth fibre broadband plans
New Plymouth internet plans are about to hit a Gigabit!  New Plymouth is getting even better fibre internet connections.  The UFB initiative in New Plymouth is already complete so Ultra Fast Fibre are about to give New Plymouth some of the fastest internet speeds in NZ
Tauranga fibre broadband plans
Aug 25, 2016
Tauranga fibre broadband plans
Tauranga fibre broadband is going Gig!  Tauranga is going to get an even better fibre connection.  The UFB initiative in Tauranga is already complete so Ultra Fast Fibre are about to give Tauranga some of the fastest internet speeds in NZ
Tokoroa fibre broadband plans
Aug 25, 2016
Tokoroa fibre broadband plans
Tokoroa fibre broadband is hitting Gigabit speeds!  Tokoroa is going to get an even better fibre connection.  The UFB initiative in Tokoroa is already complete so Ultra Fast Fibre are about to give Tokoroa some of the fastest internet speeds in NZ
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3 Great Offers
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Limited time only. T&Cs apply
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Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply