Leave a review of Compass

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Compass is a kiwi-owned, kiwi-operated company with every part of the business right here in NZ. Our call centre is here, our engineers are here, and we are all here for you. Customer Service is very important to us. We work hard to ensure your new connection with Compass goes smoothly and you continue to receive awesome service. We are big enough to make a difference, and small enough to care. Although we own and run our own network, we wouldn’t be here without our customers, so your problems are ours and we aim to fix them quickly - no matter how small.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.7
Reliability 6.0
Speed 6.3
Support 4.9
Features 5.7
Value 5.8
Average from 23 reviews
Showing 21-23 of 23 items.
2017-01-26 02:30:01
Chris 5.4
Ok, got switched when merged with another company, plan was not ideal for me and was a real pain to try and switch to a new plan. So switched to MyRepublic.
Pros
Price is good
Speed is good
NZ company

Cons
Hard to switch plans (even to a more expensive one!)
Support is painful
2016-11-16 14:52:16
boris 1.6
had speed issues for 6 months in a row, disconnected
Pros
was $5 cheaper than slingshot in 2015
Cons
absolute worst provider
2016-11-04 01:54:23
Portia 7.8
Recently moved to a Compass Fibre plan after being on Compass ADSL. Saved $50 through Broadband Compare using the code. Free modem and install etc so a good plan for me.
Pros
Reliable, great communication during the sign up process and continuous contact at all stages of Fibre install - since in, speeds are great, upload in particular I'm happy with
Cons
I did lose internet one afternoon... it just dropped out and my Chorus Fibre box got a scary red light... did some home reset, tun on and off etc but no joy. Hour or so later I called up Compass support, answered very quickly and gave some suggestions to fix and resolved whilst on the phone. The negative was the drop out (although seems this was Chorus fault) but the support was great ...read more
Showing 21-23 of 23 items.
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27/10/2016
Latest news on BroadbandCompare.co.nz 27.10.2016
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3 Great Offers
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Unlimited Fibre Broadband from $70/m
Plus 6 months Prime Video free
Say whaaaaaaat!! Limited time only. 
T&Cs apply.
Unlimited Fibre Broadband from $70/m
Plus 6 months Prime Video free
Say whaaaaaaat!! Limited time only.
T&Cs apply.
Ears to a great Easter 
with 6 months half price! 🥚🐣🐰
Zeronet = Same internet, but better for the planet. They plant 5 trees for every customer.
Ears to a great Easter
with 6 months half price! 🥚🐣🐰
Zeronet = Same internet, but better for the planet. They plant 5 trees for every customer.
$89.95/m for 12 months, 
then standard pricing of 
$105/m applies. 12-month term. 
T&Cs apply. Offer closes 1 April 2024.
$89.95/m for 12 months,
then standard pricing of
$105/m applies. 12-month term. 
T&Cs apply. Offer closes 1 April 2024.