Leave a review of Compass

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Compass is a kiwi-owned, kiwi-operated company with every part of the business right here in NZ. Our call centre is here, our engineers are here, and we are all here for you. Customer Service is very important to us. We work hard to ensure your new connection with Compass goes smoothly and you continue to receive awesome service. We are big enough to make a difference, and small enough to care. Although we own and run our own network, we wouldn’t be here without our customers, so your problems are ours and we aim to fix them quickly - no matter how small.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.2
Speed 5.5
Support 3.8
Features 5.2
Value 5.0
Average from 18 reviews
Showing 11-15 of 18 items.
2018-06-26 21:55:04
Ginny 8.4
Great to know those with bad credit can always still access the Internet with companys like you
Pros
Sweet
Cons
No bad comments here
2017-08-25 08:36:04
Alex 4.0
When we moved to the new house it was nightmare. We moved and then wait 1 month to be connected.
Pros
Not the highest price, free modem.
Cons
Very bad supporting.
2017-08-16 02:46:52
J Qin 5.4
Recently had an outage for my copper telephone line. It's been more than 3 weeks and it has not been fixed.
2017-07-27 02:57:40
Dave 2.4
Awful connection - no contact by email or chat other than telephone who pass from dept. to dept.
Funny how they can do that ok when buying. My guess is that they don't want anything bad put in writing as the majority of support converse would compromise them.
Such a shame as could easily be a much more successful company
Pull you socks up Compass!! You just lost another customer
Pros
None
Cons
Dreadful connection and service yet they call it a Communications Company!
Avoid, Avoid,Avoid
2017-05-16 03:20:30
Meg 3.4
Worst support service I've ever encountered - everytime I called I'd get transferred through three separate departments and still end up with someone who couldn't solve the problem. Our internet once cut out for a full 24 hours before they addressed it, and additionally they had us locked into a plan and wanted to charge us exorbitant fees to leave it
Showing 11-15 of 18 items.
Te Awamutu fibre broadband plans
Aug 25, 2016
Te Awamutu fibre broadband plans
Te Awamutu broadband is going places… and quickly!  Te Awamutu is going to get an even better fibre connection.  The UFB initiative in Te Awamutu is already complete so Ultra Fast Fibre are about to give Te Awamutu some of the fastest internet speeds in NZ… a gigabit!
Cambridge fibre broadband plans
Aug 25, 2016
Cambridge fibre broadband plans
Cambridge broadband is going Giga!  Cambridge will get an even better fibre broadband upgrade.  The UFB initiative in Cambridge is already complete so Ultra Fast Fibre are about to give Cambridge some of the fastest internet speeds in NZ.
Hamilton fibre broadband plans
Aug 24, 2016
Hamilton fibre broadband plans
Hamilton broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Hamilton is already complete so Ultra Fast Fibre are about to give Hamilton some of the fastest internet speeds in NZ… a gigabit!
Cheap Broadband Plans Christchurch
Aug 24, 2016
Cheap Broadband Plans Christchurch
Christchurch broadband plans are about to get an even bigger fibre broadband upgrade.  The UFB initiative in Christchurch is already complete so Enable Fibre are about to give Christchurch some of the fastest internet speeds in NZ.
PrePay Broadband is here!
Jul 29, 2016
PrePay Broadband is here!
Did you know that prepay broadband or pay as you go broadband (PAYG broadband) is actually a thing?  Well if it is something you’re interested in then read on because Compass Communications have just launched a prepay Broadband plan.  
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