Leave a review of Bigpipe

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Unlimited naked broadband. Sound good? If that’s what you’re after, you’ve come to the right place. At Bigpipe, we do just broadband. Fast, unlimited broadband internet in a variety of flavours starting with cheaper, accessible ADSL, to faster VDSL, and all the way through to ultra-fast fibre broadband. No data caps, easy sign-up, and great online service. So if you’re after naked broadband internet with no data caps – get Bigpipe. It’s internet the way it should be.
 
At Bigpipe, we won't try to sell you a landline that you don't want or need. Some other internet providers only sell bundled packages, but we’re just a broadband provider – and we do our broadband naked and unlimited, the way it should be. You can always get a landline from someone else, but if you want pure, unlimited, cheap broadband then we should talk.
 
Honestly though, when was the last time you actually used your landline? And who on earth uses ISP–provided email these days? Why waste your money on all that? Spend it on the important things, like getting a fast and reliable internet connection with no data cap.
 
Bigpipe. Nothing but broadband.
 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.6
Reliability 7.5
Speed 6.9
Support 5.7
Features 6.2
Value 6.9
Average from 47 reviews
Showing 31-35 of 47 items.
2017-06-10 23:44:52
Matthew Collie 6.6
Economic but good overall performance.
Pros
Generally a bit cheaper than competitors. VDSL connection has been relatively stable with very few speed issues.
Cons
Online email support is terrible, very slow to respond. Have requested an upgrade to UFB for literally months now with responses saying "we'll get you connected ASAP" but it never eventuates. I am considering a change in ISP just to get better customer service but service doesnt seem to be a strong point for many ISP's unfortunately.

Also Bigpipe dont allow you to update your account details online, you need to email them and request changes, seems an odd and slow process. Oh well never mind.
...read more
2017-05-18 00:54:35
Martin Weekes 3.0
On install I had network speed issues and despite following all the required tests no one at BigPipe could explain why my connection was not up to speed. In frustration I decided to try to resolve it myself, took apart the wiring and found that Chorus had put a screw through the cable - once I changed the wire all was ok until my plan was "upgraded" .
I'm now on 1000mb download and my service is so inconsistent that since the first week of gigabit service its never gone beyond 500mb. In fact the speed is ranging from 15mb - 150mb(if I'm really lucky) the majority of the time it sits around 20mb download with upload bouncing between 200-500mb.
Dealing with their customer service is a nightmare as its all by email and its always the same answer - test via the ONT etc etc. Given the fact my speed was working properly after I repaired the wiring, my internal network has remained constant and I have had reason to contact them multiple times since with the same problem, I would have hoped that being on their top plan somebody in customer service might have thought "Hey whats going on here" and picked up the phone or sent Chorus around to check.
But no - instead I keep getting the same generic email and no real follow up.
...read more
Pros
I'm struggling on this
Cons
Inconsistent speed
Poor Customer Service
Poor reliability
2017-04-11 04:02:24
Sam 8.0
Never had a problem in 2 years
Pros
Basic service package, no firlls... but no real problems
Cons
none really, no frill service and no frills price
2017-03-28 08:46:46
Mahesh 1.0
Everything too slow.
2017-03-27 21:43:45
Gavin 3.0
Could not resolve my connection speed issues
Pros
Good reliability
Cons
Bad service and connection speed issues
Showing 31-35 of 47 items.
Mar 5, 2017
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