Leave a review of Bigpipe

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Naked broadband plans

Unlimited naked broadband. Sound good? If that’s what you’re after, you’ve come to the right place. At Bigpipe, we do just broadband. Fast, unlimited broadband internet in a variety of flavours starting with cheaper, accessible ADSL, to faster VDSL, and all the way through to ultra-fast fibre broadband. No data caps, no throttling, and great online service. So if you’re after naked broadband internet with no data caps – get Bipgipe. It’s internet the way it should be.

At Bigpipe, we won't try to sell you a landline that you don't want or need. Some other internet providers only sell bundled packages, but we’re just a broadband provider – and we do our broadband naked and unlimited, the way it should be. You can always get a landline from someone else, but if you want pure, unlimited, cheap broadband then we should talk.

Naked ADSL and VDSL

Our entry level ADSL plans are great for home users who want fast and unlimited broadband, but don’t need the higher download speeds required for full-on online gaming and live streaming. Our mid-level VDSL plan is where you start to experience some really serious speed, and it is great for gaming and live streaming, not to mention that it is also unlimited like all our naked broadband plans, which means no data caps (for real!).

Naked UFB

If you live on the internet and only the fastest connection will do, then you’ve got to try our naked UFB plans. Download speeds up to 900 Mbps and upload speeds up to 500 Mbps depending on which plan you choose - it doesn’t get any faster than this. Once you have experienced the joy of an un-capped, ultra-fast fibre broadband connection you’ll never want to go back. UFB is being rolled out around the country and you can enter your address in the form above to check availability – we’d love to have you on board! 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.7
Reliability 7.5
Speed 7.0
Support 5.7
Features 6.2
Value 7.0
Average from 45 reviews
Showing 21-25 of 45 items.
2018-01-23 04:47:09
Sonya Maniapoto 4.6
Extremely difficult to get support - compounded by poor mobile data reception at the address in question, effectively meant each email conversation took a day to have. Sux
2017-11-28 23:42:45
Robby Robinson 3.2
They advertised 100 Mbps speed, but to date the highest speed I have seen is 25 Mbps with the average speed of 12.96 Mbps. They do not have any techs nor software to run diagnostics and rely on the customer to spend time running the tests for them. I have complained numerous times to them, but they are unable and unwilling to fix my problem.
Pros
Unlimited data
Cons
No Network Operations Center. They are unable to troubleshoot any problems.
2017-09-27 08:48:16
Andrew 7.8
Unfortunately they did not accept AMEX, so swapping to Orcon who do.
2017-09-25 11:45:18
Jesselyn 4.2
We used ADSL as a temporary option while waiting for our Fibre to set up. However, it took us almost 3 months of rescheduling and in the end we just gave up.
There was a bit of drama when cancellig our fibre installation, we were promised that we can cancel and not get charged by the early termination fee. But then, they say they will charge us. When we tell them that we were promised by another agent with a reference number, they keep on mentioning that its part of the T&C. Needed to talk to a different agent who was willing to do as what was promised.
After switching to another provider, the same technician who came for our scoping said that his plan got rejected by BigPipe, but instantly approved by Stuff Fibre. It must be that BigPipe doesnΓÇÖt want to pay the extra price of installing fibre at my house, because it needs more work. Good thing I switched, if not we will never ever get fibre.
...read more
Pros
Online live chat, relatively cheap price
Cons
ADSL is extremely slow
Customer service terrible - online chat cannot do much at times, need to go through email
2017-09-10 05:48:00
Frankie 9.2
I've used several major ISPs in New Zealand and Bigpipe leaves them all in the dust. Their support team is fantastic, don't be put off by the lack of a call centre, the online team outclasses any phone service. They've never given us any issues with speed or connectivity and they have some of the best speeds and prices to offer in NZ. If you're looking for a provider, particularly for high-speed fibre, Bigpipe is the best you can get.
Pros
Best support team I've come across.
Fibre actually goes up to gigabit speeds.
Always the advertised speeds.
Great connectivity.
Cons
Slightly more expensive than some other providers, but not by much.
Don't have some of the same add on promotions for streaming services etc.
Showing 21-25 of 45 items.
Mar 5, 2017
Latest news on BroadbandCompare.co.nz 06.03.2017
Latest news on BroadbandCompare.co.nz 06.03.2017 Today we have updated plans for:
Oct 13, 2016
Latest news on BroadbandCompare.co.nz 13.10.2016
Latest news on BroadbandCompare.co.nz 13.10.2016 Today we have updated plans for:
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