Average from 30 reviews
Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider.
Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network.
Tex Edwards founded 2degrees in February 2001 and provided initial capital. Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.
After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.
We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.
Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.
Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.
We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.
We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.
And this is just the beginning...
** NOTE: The above information has been provided by the ISP or reproduced from their website **
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
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Average from 30 reviews
Ren4th October 2017
works great when its working but if you have a problem in the weekend they are useless. Customer support are very testing being past form accounts to technical then never calling back. Customer support was the main reason I left. other than that I guess they are just as good as everyone else. I did get a $10 discount by having my mobile with them, but really they are $10 more expensive. At the time I think it was good but with current pricing they are not competitive.
I did get a $10 discount by having my mobile with them, but really they are $10 more expensive. Until they lower their prices its not a good deal, it was when I signed up.
Works great when its working but if you have a problem in the weekend they are useless. Customer support are very testing being past form accounts to technical then never calling back. Lack of Customer support was the m ...read more
John30th September 2017
The most disappointing feature is the slow download speed on a fibre connection - approx 3-4Mbps when it's advertised as 100-200Mbps. Nowhere close. I have neighbours on other providers who get much closer to this speed. The modem, Fritzbox, is excellent and it's nice to have a monthly discount on my mobile - but that makes it harder to switch, too.
Poor speed on fibre
Ivan Green22nd September 2017
Great company, always obliging, always helpful, always friendly
Without Primo I would not be connected.
Kiri30th August 2017
Relatively expensive compared to other plans available now.
Michael Patrick24th August 2017
Worst customer support I have ever encountered.
None to speak of.
When you change to another provider they wont allow the change to happen automatically as every other ISP does, instead you have to personally call them and cancel your account or they will continue to charge you for int ...read more
Shaun15th August 2017
Nat type is stuck on strict and cannot be changed
Catherine13th June 2017
Ive been with 2 degrees a long time. trustworthy but the broadband providers communication has not been anywhere ner as speedy as the ph providers. Heaps bettr than vodaphone though. I needed a support group after them. Vodaphone was absolutely terrible at service and communication Sometimes I would wait >2 hours.
Good support when you finally get a real person on the line.
Seem to be loosing the personal touch with the bradband provider.
GlenMorgan28th May 2017
Sure you can connect to their hub from your house at the indicated contract speed. However, you are traffic shaped to hell after that. Over the past 6 months I have recorded a 70% drop in speed to a client server (NZ) I connect to from home was at 11mbps now at 3mbps. When connecting from other source i.e. non traffic shaped it's 14mbps. Seriously considering after 4 years with 2degrees to move to another provider.
Phone Cell and Internet in one account.
Reliable delivery of data service.
Tech support really does not give a damn about declining speed beyond their hub. I.e. traffic shaping you.
Chris 6th May 2017
Joined Snap before 2 degrees bought them, since then it's been all down hill. Wish this purchase had never happened!
They don't pester you with emails about promo's etc.
You NEVER hear from them. You have to do all the communication. My speeds have dropped by 40% over past 2 years (2 Degs aren't concerned about this)
Iain Lynn5th April 2017
Snap was better to deal with but 2 degrees good