Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

 
provider_badges_2.png
 

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW
Total: 5.3
Reliability 5.6
Speed 5.7
Support 4.7
Features 5.3
Value 5.0
Average from 180 reviews
Showing 21-25 of 180 items.
2023-09-11 08:01:19
Alex 1.6
DO NOT USE 2 DEGREES.
*Slow speeds, *Poor Customer Service and Support
I have been paying for 300mbps fiber for months but barely get half that speed while connected via a LAN cable. said they would send out chorus to investigate twice and they never come. They open a fault ticket then 2 days later close the ticket without doing any work.
Pros
none
Cons
everything
2023-08-28 16:39:59
plusminus 1.0
choose literally any other ISP. It took 2 months to get our Internet connected, during which they insisted we were already connected, then they sent us the wrong modem (and charged shipping), on average it takes about 2 hours to reach customer service (1 hour was the fastest we got) and even ending a contract has been a mess. The operators themselves are great but they can't actually do anything to help. It's not that they're incompetent or anything, they literally just can't because all their systems are so heavily automated that no human being can actually effect change. So now we have to wait a month to get refunded for a month and early termination fee we were never supposed to be charged. ...read more
Pros
Nothing that other ISPs don't also have
Cons
See above
2023-08-22 19:17:26
Lal 7.0
No one knows what they are talking about and doesn't listen or look at the evidence provided...
Asked for a change of plan before connecting. They told me to wait. The deal was $60 pm 1 year fibre300 with a $100 prezzie card. at anyrate, I waited and then asked them. The drama began. They started billing me at different rates for the same plan. one person the plan is not available to me because I asked for the change. I told them, I asked before connected. No one listens. another told me it was $60. The other employee doesn't agree with that agreement. Gives me another billing of $92. I inquire. They gave me the prezzie credit and took it all away in this drama. They blooming don't know what they are saying and they just don't see the evidence provided. Oh!! Please!! I'm waiting for my term to complete and nah!! the worst service and communication I have ever had in NZ. ...read more
Pros
just the speed
Cons
see first box
2023-08-22 19:15:48
Lal 2.4
No one knows what they are talking about and doesn't listen or look at the evidence provided...
Asked for a change of plan before connecting. They told me to wait. The deal was $60 pm 1 year fibre300 with a $100 prezzie card. at anyrate, I waited and then asked them. The drama began. They started billing me at different rates for the same plan. one person the plan is not available to me because I asked for the change. I told them, I asked before connected. No one listens. another told me it was $60. The other employee doesn't agree with that agreement. Gives me another billing of $92. I inquire. They gave me the prezzie credit and took it all away in this drama. They blooming don't know what they are saying and they just don't see the evidence provided. Oh!! Please!! I'm waiting for my term to complete and nah!! the worst service and communication I have ever had in NZ. ...read more
Pros
just the speed
Cons
see first box
2023-08-19 12:40:09
Kyle 2.6
Absolute Worst internet provider I have ever had and I would never recommend to anyone.

Summary: expect to wait 40-60 minutes+ on hold to get any advice, even on weekdays. Expect bad solutions or bad information, very slow and difficult process to get a solution.
When its working fine, no issues obviously BUT! when it is not, you will hate and despise the support of this company, it WILL make you regret signing up to them. Remember, things can happen outside of your control that only a providers support can help you with.
Also note 2Degrees mobiles is a VERY VERY seperate division from 2degrees Broadband. But their websites/apps do not make it easy to know. You have been warned :)



My 2Degrees Experience:

Firstly I am competent with networking and know enough to manage my Home network, plus some. Keep in mind each call is at least 1hr+.

My rental I was going into has VDSL not fibre, The support confirms the Orbi Wifi6 'routers specifications' say it supports VDSL. so I signed up for a VDSL 12 month contract. I get sent a router from 2degrees and its a 'Fritzbox'. Not an Orbi Wifi6. I call support and they say no Orbi does not support VDSL.....???

I got the 'you are connected' email a few weeks later, but had no internet. Support sent me another of the same router a few days later, and they charge me 15$ for it (another call to this remove charge). It did not fix the problem, I called support and it ended up being nothing remotely to do with the router, the initial setup person didnt click a button on their system... they clicked it and they propely connected us a few hours later.

The support people's ideas/solutions are VERY different each call. As compensation they only offered to not charge me during this downtime period, as our 'you are connected' date was a week+ prior. And to get any other compensation you have to have an ACTIVE 2degrees mobile plan to get 50GB free, no you cannot just go buy a sim, I asked.

VDSL starts to work days later, they decide to charge me in full for that downtime period anyway. I call support, they say they cant undo that invoice and I HAVE to pay the extra charge this month and they can take it off the NEXT months bill??? Internet is fine enough from there.

Later on in the year I submit the form to upgrade to fibre. I get fibre installed. I ask 2degrees can I get the Orbi Router now I have fibre and they said no, the Fritzbox supports Fibre. After a discussion refering to my initial issue being promised the Orbi on VDSL, they send me it. They dont charge me postage this time. It seems upgrades are free, replacing 'factory broken' routers is $15.

The fibre is fine as it would be with any other major provider, a few months pass with no issues and then a week ago I get an email saying they will be increasing their prices by $5. They say you can exit a contract if you like because of the change.

I decide I want to leave due to my experiences. I call support and say I want to cancel my contract due to the price increase. They say ok, put me on hold instantly. They come back later and say it is done, we have removed the $5 charge from your account for the last 6 months of your contract??? I explain no I want to cancel and can they send me a list of all the cables/routers I need to send back, as I have 3 from them now. The short version is they had to send me to technical support, after I waited 1 hour to get to them, talked to them difficulty for 20 minutes just to try get them to provide me a list of everything they sent me. Which takes an hour on hold again. 2hr 20 min call to cancel my contract and get sent a list of they want me to return???

Absolutely insane. Worst provider I have ever had. I regret every day I went with them. Even when I recieved my 'Prezzy card' Code for signing up to their 12 month contract, that code did not work. 2 Support calls and multiple re-sent codes fixed my issue.










...read more
Pros
When it works, its fine. Like any other major provider
Cons
Absolutely everything else, Awful Support, Terrible Tech Support suggestions
Showing 21-25 of 180 items.
Best Broadband Providers 2019
18/11/2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Share No Evil
27/03/2019
Share No Evil browser extension launches to tackle online terror in NZ
NZ Compare is proud to support Share No Evil.  Share No Evil is a movement to make sharing terrorist content culturally unacceptable in Aotearoa.  With the tap of a button, people can take a small step to help starve terrorism of the oxygen it needs to survive.
2degrees promise no price rise 2019
9/03/2019
2degrees promise residential broadband customers: “no price rise in 2019”
2degrees promise residential broadband customers that they won’t face a price rise in 2019. Compare 2degrees plans with Broadband Compare. 
Best Customer Support Broadband Compare Awards 2017 - Finalists
21/09/2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
11/09/2017
ADSL broadband speed report September 2017
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  
VDSL broadband speed report September 2017
11/09/2017
VDSL broadband speed report September 2017
Looking for a VDSL connection?  Make sure you are on the best VDSL connection delivering the best VDSL speeds for your money.  Read all about the performance of VDSL internet providers in NZ.
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
Experience lightning-fast 4000/4000 Mbps speeds with 360Net HyperNet. Perfect for streaming, gaming, and more.
Experience lightning-fast 4000/4000 Mbps speeds with 360Net HyperNet. Perfect for streaming, gaming, and more.
Secure your online experience with the reliability of Hypernet.
Secure your online experience with the reliability of Hypernet.
Get $20 every month off your 12-month HyperNet contract! Don’t miss out—sign up today!
Get $20 every month off your 12-month HyperNet contract! Don’t miss out—sign up today!